What type of personal information do we collect?
Access Law Group collects personal information that is necessary to provide legal advice and representation for our clients. We also collect personal information for our human resources and marketing requirements. The type of personal information we collect will vary according to the nature of the matter for which we act on your behalf. Some examples of personal information that may be collected by us include names, address, contact details, photographs, financial details, insurance claim forms and medical reports.
We may also collect personal information about individuals who are not clients in the course of acting on our client’s behalf.
How do we collect personal information?
Personal information we collect in relation to legal proceedings, or in the course of advising our clients, is usually collected from our clients or our client’s agents or other advisors. Personal information is also provided to us by other firms of lawyers and other professionals in the course of conducting legal proceedings.
Personal information used for marketing purposes is collected from forms filled out by individuals at our functions or sent to us by post, fax or e-mail.
We also collect personal information about prospective employees provided to us by recruiters or the individuals themselves.
If you forward information to us either electronically or as a hard copy document, we will collect that information and use it for the purposes for which you have provided it to us.
How your personal information will be managed
Access Law Group will take reasonable commercial steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorised persons.
When using our web site, you acknowledge that no data transmission over the internet is 100% secure. We strive to protect your personal information from misuse, loss and unauthorised access. However, you acknowledge that we cannot guarantee the security of any information you transmit to us over the internet. Once we receive your transmission, we will take reasonable commercial steps to ensure its security.
We will, where commercially practicable and permitted by law, destroy or permanently de-identify personal information that is no longer needed.
How your personal information will be used
Access Law Group will use the personal information it collects to:
- provide legal advice and representation to our clients;
- carry out administration related to those services;
- notify our clients and other contacts about relevant legal developments;
- notify our clients and other contacts from time to time of alternative or additional services Access Law Group may provide; and
- fulfil all legal and regulatory requirements of Access Law Group.
- If you do not wish to receive information about additional products and services offered by Access Law Group, or updates about legal developments, you can let us know by sending our Privacy Officer a message by post, fax or e-mail at any of the addresses set out below.
Will my personal information be disclosed to a third party?
The personal information Access Law Group collects from clients and marketing contacts is strictly confidential. The personal information that Access Law Group collects in the course of legal proceedings and in advising clients in relation to legal claims will be used for the purposes for which it is collected. This may involve disclosure to other advisors and experts involved in the legal proceedings or claims.
Other than as described above, we will not disclose personal information without first obtaining consent to any third parties other than:
- any contractor Access Law Group arranges to provide mailing services;
- as we may be required to do by law.
Access Law Group will take reasonable steps to ensure that any personal information disclosed to a third party is protected by that party in accordance with the Privacy Act.
How you can access your personal information
On request, you may have access to your personal information held by Access Law Group, except in circumstances where access may be denied under the Privacy Act or other law. Examples of these circumstances are: – where providing access will pose an unreasonable impact on the privacy of another individual; – where providing access would be unlawful, would pose a threat to the life or health of an individual, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of laws; or – where denying access is authorised by law.
To make a request for your personal information, please contact our Privacy Officer (contact details below). We will endeavour to respond to a request for personal information within 14 days.
If personal information is provided to you as the result of a request, you may be charged a fee for costs incurred in providing that information such as photocopying, administration and postage. If access is denied we will provide you with reasons for our decision.
How you can correct your personal information
If you believe that the personal information we hold about you is inaccurate, incomplete or not up-to-date please let us know. Provided we agree with you, we will correct it. If we do not agree with you, we will place a statement of what you allege is correct where that information is kept and accessed.
How to contact us
If you have any queries or complaints in regard to our collection, use or management of your personal information, please contact us at:
Access Law Group
200 Crown Street
Wollongong NSW 2500
Ph: (02) 4220 7100
Fax: (02) 4225 2997
If you have any further queries or concerns, please contact the Privacy Commissioner or visit the Privacy Commissioner’s web site at www.privacy.gov.au.